Privacy policy

Privacy Policy

Last updated: June 24, 2026

Novessa operates this website and online store, including all related services (the “Services”). We use Shopify and third-party partners to process orders, payments, and deliveries.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following personal data:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment and order details
  • IP address and device information
  • Website usage data (pages viewed, interactions)

2. How We Collect Information

We collect information when you:

  • Place an order or create an account
  • Contact customer support
  • Browse our website (via cookies and tracking tools)
  • Use third-party services such as Shopify and payment providers

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide customer support
  • Manage payments and transactions
  • Improve our website and services
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Send marketing emails (only with consent)

4. Sharing Your Information

We only share your data when necessary with:

  • Shopify (store platform)
  • Payment processors
  • Shipping and fulfillment partners
  • Logistics and courier services
  • Marketing and analytics providers
  • Legal authorities, if required by law

5. Cookies

We use cookies to:

  • Ensure website functionality
  • Analyze traffic and performance
  • Improve user experience
  • Support marketing and advertising

You can disable cookies in your browser settings.

6. Data Retention

We keep your personal data only as long as necessary for:

  • Order processing and customer service
  • Legal, tax, and accounting obligations
  • Dispute resolution

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw marketing consent
  • Request data portability

8. Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

9. Contact

For questions about this Privacy Policy:

info@novessa.com

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Our customers tell it better than we do!

Excellent

4.6

/ 5

based on 1 517 reviews

Everything went smoothly ✨

I came across the brand on TikTok, decided to give it a try and everything went really well. The website... I came across the brand on TikTok, decided to give it a try and everything went really well. The website is easy to use, no stress finding my size. I got a confirmation email right away and the package arrived on time. Nothing to complain about.

Emma

Better than I expected

I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was... I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was smooth and I got a tracking number. Delivery took a few days but everything arrived properly packaged.

Clara

Super fast support 💌

I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear.... I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear. It's rare to get such fast responses. I placed my order right after and everything went smoothly: confirmation, tracking, delivery. Perfect.

Sofia

First order, no issues

First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails... First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails let me follow my package without stress. I received my items with no problems.

Léa

Quick reply, fast delivery

I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply... I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply the same day. After that I could follow my package, and it arrived two days later. Well packed and just as I expected.

Noémie

Love the style!

I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and... I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and not overloaded. Ordering was quick and I had tracking all the way to delivery. I think I'll order again.

Chiara

Tried from TikTok and not disappointed

Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth,... Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth, I placed my order in 2 minutes. Got the tracking emails instantly and everything went perfectly until delivery.

Alba

As expected ✅

Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails... Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails so I could see where my package was. Packaging was fine and products matched what I ordered.

Zoé

Amazing customer service

Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then... Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then my order was shipped quickly and I could track it until delivery. Perfect experience from start to finish.

Inès

Happy I gave it a try

I got my order today, everything is perfect. The website was easy to use, no need to search for hours.... I got my order today, everything is perfect. The website was easy to use, no need to search for hours. I ordered without any issues and got the tracking straight away. I was a bit hesitant at first but I'm glad I tried.

Marlene