Terms of service

TERMS & CONDITIONS

Last updated: June 24, 2026

These Terms & Conditions apply to all orders placed with Novessa via our website.

1. Company Information

Novessa
Email: info@novessa.com
KvK: 97779512
VAT: NL005287478B98
Location: Netherlands

2. General

By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services.

We reserve the right to update these Terms at any time. The version published at the time of purchase applies to that order.

3. Products

We aim to display product information as accurately as possible. However, we do not guarantee that all descriptions, images, or specifications are completely accurate, current, or error-free.

We reserve the right to modify or discontinue products at any time without prior notice.

4. Orders

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • All information provided is accurate and complete
  • You are authorized to use the selected payment method

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or pricing errors.

5. Pricing & Payment

All prices are shown in the applicable currency at checkout.

Prices may change at any time without prior notice.

Payment must be completed before an order is processed.

Taxes may apply depending on the customer’s location.

6. Shipping & Delivery

Orders are processed within 1–3 business days.

Estimated delivery time is 7–14 business days, depending on destination and logistics.

Delivery times are estimates only and may be affected by customs delays, carrier issues, or external factors beyond our control.

Products may be shipped from international warehouses depending on availability and destination.

7. Import Duties & Taxes

Customers are responsible for any customs duties, import taxes, or local fees that may apply upon delivery.

We are not responsible for delays caused by customs clearance.

8. Returns & Refunds

Returns and refunds are handled according to our separate Refund Policy.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Novessa and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Novessa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Strikes
  • Pandemics
  • Customs delays
  • Carrier disruptions
  • Government actions

12. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.

Any disputes shall be subject to the jurisdiction of Dutch courts.

13. Contact

For questions regarding these Terms & Conditions:

Email: info@novessa.com

Free UK Delivery

Enjoy fast and free delivery across the United Kingdom on every order.

24/7 Customer Support

Our dedicated support team is available around the clock to assist you.

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Our customers tell it better than we do!

Excellent

4.6

/ 5

based on 1 517 reviews

Everything went smoothly ✨

I came across the brand on TikTok, decided to give it a try and everything went really well. The website... I came across the brand on TikTok, decided to give it a try and everything went really well. The website is easy to use, no stress finding my size. I got a confirmation email right away and the package arrived on time. Nothing to complain about.

Emma

Better than I expected

I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was... I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was smooth and I got a tracking number. Delivery took a few days but everything arrived properly packaged.

Clara

Super fast support 💌

I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear.... I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear. It's rare to get such fast responses. I placed my order right after and everything went smoothly: confirmation, tracking, delivery. Perfect.

Sofia

First order, no issues

First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails... First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails let me follow my package without stress. I received my items with no problems.

Léa

Quick reply, fast delivery

I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply... I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply the same day. After that I could follow my package, and it arrived two days later. Well packed and just as I expected.

Noémie

Love the style!

I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and... I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and not overloaded. Ordering was quick and I had tracking all the way to delivery. I think I'll order again.

Chiara

Tried from TikTok and not disappointed

Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth,... Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth, I placed my order in 2 minutes. Got the tracking emails instantly and everything went perfectly until delivery.

Alba

As expected ✅

Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails... Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails so I could see where my package was. Packaging was fine and products matched what I ordered.

Zoé

Amazing customer service

Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then... Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then my order was shipped quickly and I could track it until delivery. Perfect experience from start to finish.

Inès

Happy I gave it a try

I got my order today, everything is perfect. The website was easy to use, no need to search for hours.... I got my order today, everything is perfect. The website was easy to use, no need to search for hours. I ordered without any issues and got the tracking straight away. I was a bit hesitant at first but I'm glad I tried.

Marlene