Shipping policy

Shipping Policy

Last updated: June 23, 2026

At Novessa, we strive to deliver your order as quickly and efficiently as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Delivery Times

Estimated delivery times:

  • United States: 7–14 business days

  • United Kingdom: 7–14 business days

  • European Union: 7–14 business days

  • Other International Destinations: 7–14 business days

Delivery times are estimates only and may vary depending on your location, customs procedures, carrier operations, and seasonal demand.

3. Shipping Costs

We offer free shipping on all orders unless otherwise stated during checkout.

4. Fulfillment

Novessa works with international fulfillment and logistics partners to process and ship orders.

Depending on product availability and destination, orders may be shipped from different warehouse locations.

5. Tracking Information

Tracking information will be provided once your order has been shipped, where available.

Please allow several days for tracking updates to appear after shipment.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

7. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections or clearance procedures

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Operational disruptions

Novessa is not responsible for delays caused by third-party carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately at info@novessa.com. We cannot guarantee modifications once an order has entered processing or shipment.

9. Lost Packages

If your package appears lost or significantly delayed, please contact us at info@novessa.com. We will work with the shipping carrier to investigate the issue.

10. Contact

For any shipping-related questions, please contact:

Email: info@novessa.com
Business Name: Novessa

Free UK Delivery

Enjoy fast and free delivery across the United Kingdom on every order.

24/7 Customer Support

Our dedicated support team is available around the clock to assist you.

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Protected checkout with trusted and secure payment methods.

Our customers tell it better than we do!

Excellent

4.6

/ 5

based on 1 517 reviews

Everything went smoothly ✨

I came across the brand on TikTok, decided to give it a try and everything went really well. The website... I came across the brand on TikTok, decided to give it a try and everything went really well. The website is easy to use, no stress finding my size. I got a confirmation email right away and the package arrived on time. Nothing to complain about.

Emma

Better than I expected

I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was... I was worried it might be a sketchy site but honestly no, it's clean and easy to navigate. Payment was smooth and I got a tracking number. Delivery took a few days but everything arrived properly packaged.

Clara

Super fast support 💌

I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear.... I wrote to customer support because I was hesitating between two sizes, and the reply was quick and super clear. It's rare to get such fast responses. I placed my order right after and everything went smoothly: confirmation, tracking, delivery. Perfect.

Sofia

First order, no issues

First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails... First time ordering here, everything was simple. I found what I wanted quickly, payment was easy, and the tracking emails let me follow my package without stress. I received my items with no problems.

Léa

Quick reply, fast delivery

I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply... I got a bit stressed at first because the tracking bugged, but I sent a message and got a reply the same day. After that I could follow my package, and it arrived two days later. Well packed and just as I expected.

Noémie

Love the style!

I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and... I really like the vibe of this brand, it's a bit different. The website is nice to browse, clear and not overloaded. Ordering was quick and I had tracking all the way to delivery. I think I'll order again.

Chiara

Tried from TikTok and not disappointed

Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth,... Honestly I usually never order from TikTok ads, but I tried and I wasn't disappointed. The site is super smooth, I placed my order in 2 minutes. Got the tracking emails instantly and everything went perfectly until delivery.

Alba

As expected ✅

Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails... Easy order, delivery was a bit long but exactly as announced so fine for me. I received several tracking emails so I could see where my package was. Packaging was fine and products matched what I ordered.

Zoé

Amazing customer service

Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then... Customer service is so responsive. I asked a question late at night and got an answer the next morning. Then my order was shipped quickly and I could track it until delivery. Perfect experience from start to finish.

Inès

Happy I gave it a try

I got my order today, everything is perfect. The website was easy to use, no need to search for hours.... I got my order today, everything is perfect. The website was easy to use, no need to search for hours. I ordered without any issues and got the tracking straight away. I was a bit hesitant at first but I'm glad I tried.

Marlene