Refund policy
Returns & Refund Policy
Last updated: June 23, 2026
At Novessa, we aim to provide a smooth shopping experience. If you are not satisfied with your order, you may request a return or refund under the conditions below.
1. 14-Day Right of Withdrawal
You have the right to return your order within 14 days of receiving it, without providing a reason.
After notifying us of your return, you have an additional 14 days to send the product back.
2. Return Conditions
To be eligible for a return, items must:
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Be unused and in original condition
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Be returned in original packaging
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Include all tags and accessories
Items that are used, damaged, or not in original condition may be partially or fully rejected for a refund.
3. Return Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.
4. Return Process
To start a return, contact us at:
info@novessa.com
Please include:
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Order number
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Reason for return (optional)
Once approved, you will receive return instructions from our support team.
5. Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be processed within 14 days
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Refunds will be issued to the original payment method
Original shipping costs are non-refundable unless required by law.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the product.
We will provide a suitable solution such as a replacement or refund.
7. Return Location
Returns are processed through our designated fulfillment and return center. The exact return address will be provided after your return request is approved.
8. Important Notice
Some items are fulfilled via international warehouse partners. This may affect return routing and processing times.
Contact
For questions:
info@novessa.com