Novessa | Elowen Lace Dress

Went without a hitch ✨

Found them through TikTok and thought I'd give it a go — brilliant decision. The website is dead easy to use,... Found them through TikTok and thought I'd give it a go — brilliant decision. The website is dead easy to use, no faff finding my size. Got a confirmation email straight away and the parcel arrived right on time. Nothing to complain about at all. View More

Better than I expected

Was a bit unsure at first — you never quite know with new sites — but honestly it was spot on. Really clean... Was a bit unsure at first — you never quite know with new sites — but honestly it was spot on. Really clean and straightforward to navigate. Payment went through without any issues and I got a tracking number. Delivery took a few days but everything arrived properly packaged. View More

Brilliant customer support 💌

Dropped them a message because I was torn between two sizes, and they got back to me really quickly with clear advice.... Dropped them a message because I was torn between two sizes, and they got back to me really quickly with clear advice. Rarely get that kind of response these days. Placed my order right after and everything was brilliant — confirmation, tracking, delivery. Couldn't fault it. View More

First order, no bother

First time ordering and it couldn't have been simpler. Found what I wanted straight away, checkout was easy, and the... First time ordering and it couldn't have been simpler. Found what I wanted straight away, checkout was easy, and the tracking emails kept me in the loop the whole time. Items arrived with no problems whatsoever. View More

Quick reply, fast delivery

Got a bit anxious when the tracking stopped updating, but sent them a message and heard back the same day.... Got a bit anxious when the tracking stopped updating, but sent them a message and heard back the same day. After that I could follow the parcel no problem, and it turned up two days later. Well packaged and exactly as described. View More

Love the style!

Really love the vibe of this brand — feels a bit different from the usual. The site is lovely to browse,... Really love the vibe of this brand — feels a bit different from the usual. The site is lovely to browse, clean without being cluttered. Ordering was quick and I had tracking all the way through to delivery. I'll definitely be ordering again. View More

Saw it on TikTok and not disappointed

I don't normally order from TikTok ads if I'm honest, but took the plunge and I'm well chuffed I did.... I don't normally order from TikTok ads if I'm honest, but took the plunge and I'm well chuffed I did. The site is really smooth, placed my order in a couple of minutes. Got the tracking emails straight away and everything went perfectly through to delivery. View More

Does exactly what it says ✅

Easy to order, delivery took a little while but it was clearly stated upfront so no complaints from me.... Easy to order, delivery took a little while but it was clearly stated upfront so no complaints from me. Had several tracking emails so I always knew where my parcel was. Packaging was fine and everything matched what I'd ordered. View More

Customer service was ace

Customer service is really responsive. Sent a message late in the evening and had a reply by the next morning.... Customer service is really responsive. Sent a message late in the evening and had a reply by the next morning. My order was shipped quickly after and I could track it all the way to my door. Brilliant experience from start to finish. View More

Glad I gave it a go

My order arrived today and I'm really pleased with it. The site was easy to use, no hunting around for ages.... My order arrived today and I'm really pleased with it. The site was easy to use, no hunting around for ages. Ordered without any bother and got tracking straight away. Was a little unsure at first but I'm glad I gave it a go. View More